Can I get some advice?

[Somamech]

Write to the Ruxton's 

Be careful with how you complain if you do deciede to complain as the RSL have this on their website:

Freedom of Expression

One of the greatest gifts bequeathed to Australians by those who have paid the supreme sacrifice is the freedom to express ourselves on the widest range of matters without fear of retribution. Most understand and respect this enormous privilege. They exercise tolerance for and acceptance of differing points of view, reject the use of personal invective or abusive language and engage in genuine robust debate after taking the time to ensure they have a thorough understanding of issues before advancing their opinion.


The good name of the Returned & Services League of Australia and of the nation's service and ex-service community is being put at risk by a few who abuse this cherished gift of free speech. These few are rude and intolerant, particularly in emails, when putting forward "demands" to the League's paid and voluntary staff; they threaten and use foul language to those who administer or provide advice about compensation or veteran entitlements; and they leap to conclusions about complex issues without even trying first to inform themselves about the facts.


The RSL puts considerable effort into representing issues to Government on behalf of the service and ex-service community. Our advice is heeded and our point of view is respected because we advance considered, telling arguments to substantiate what we put forward. Our submissions to Government for each budget cycle are a consequence of our democratic processes at Sub-Branch, Branch and National levels. Our interaction with the Federal Parliament on prospective legislation or Parliamentary inquiries is always based on thoroughly researched papers backed up by appearances before Parliamentary Committees of well informed RSL witnesses who argue forcefully but politely for the RSL point of view. It is for these reasons that the League's opinion continues to be sought and why we continue to be given a fair hearing by decision makers in our parliamentary democracy.


The RSL lines of communication will continue to remain open to all Australians and most particularly to those in the service and ex-service community on all subjects.


We will not shut out or turn away from any Australian who seeks our help, poses questions or remonstrates with us about issues with which they disagree with the RSL.


In return we ask that all who contact the RSL by telephone, email, facsimile, post or in face-to-face conversation use the norms of civilised behaviour and have consideration for others when exercising their right to speak freely.

SOURCE


http://www.rsl.org.au/About-Us/Freedom-of-Expression

Don't go asking them where all their gaming money is banked

[Somamech]

One thing for certain is that my Grandma was well and truly peeved it took till she is nearly on her grave to be awarded a Gold Card which she was entitled to, along with my Grandfather who both served the "Notion". 

If I was you mate i would just eat and do what you want,  if you like the meal's in the RSL and the company (which I am sure is a blast from time to time) then you will have to put up with the shoddy service from time to time.  It may be better to eat there sparingly to avoid the service and keep it as a novelty in high regard.

Whats make's it worse in the case of what you mention is that they have Tiger Machine's... THEY HAVE MONEY the greedy sucker's, so service should also be paramount. 

Make's one wonder how much "service" the RSL actually provide given their Gaming Machine Lic