Help for technical issues on your PC

[1Worldwatcher]

Then remove the drivers and see if you can rescue Windows.

Yes, I am awaiting further details as I am writing them down as we discuss the matter, just don't want to end up completely off line, which has happened just recently for some period of time while trying torectify this issue. (Operator once again Pim!! ) But am anticipating something good to come from this little trouble shooting scenario, even wizard doesn't or can't figure it out...LOL 

What a nightmare lol

TEll me about it!!!! LOL Ha ha ha ha >SIGH< 

1WW

[Ellirium113]

Ok so at this point we need to go into your device manager and check for hardware issues...specifically looking for mouse and USB related problems. Since you can't right click...go into control panel and select SYSTEM icon. Then click on the HARDWARE tab at the top. From here you can select the device manager. Scroll down and look for your mouse and see if it is being recognized by the system. Keep scrolling down and see if there are any yellow exclamation marks on anything in the list.

[Ellirium113]

I am thinking at this point there is something wrong with the USB interface and not so much the mouse specifically. This might be related to the power management stuff you were looking at.

[1Worldwatcher]

Ok so at this point we need to go into your device manager and check for hardware issues...specifically looking for mouse and USB related problems. Since you can't right click...go into control panel and select SYSTEM icon. Then click on the HARDWARE tab at the top. From here you can select the device manager. Scroll down and look for your mouse and see if it is being recognized by the system. Keep scrolling down and see if there are any yellow exclamation marks on anything in the list.

There are no conflicts and says the device is working properly. I also would like to mention, there is 2 separate mouse licensing with in this area, one is class, the other is HID, but both seem to be compatible, with no conflict. 

1WW

[Ellirium113]

The HID one is the USB mouse. What version of windows and what sevice pack? Windows home ed.?

[1Worldwatcher]

I am thinking at this point there is something wrong with the USB interface and not so much the mouse specifically. This might be related to the power management stuff you were looking at.

This is located with in the Reboot menu Correct? In System Set up area? I have the settings for factory, but, there is a report with in the Settings area I have marked already for intrusion I believe, am not looking at this now, but if I need to go check, I will do that if it helps Ellirium.

1WW

[1Worldwatcher]

The HID one is the USB mouse. What version of windows and what sevice pack? Windows home ed.?

XPSP 3 Hm Edition, Yes. Also displays this when in safe mode so know this is accurate and correct.

1WW

[Ellirium113]

What model of computer do you have? I'll see if I can figure out what settings you need enabled in the BIOS.

[ArMaP]

If you can download some Linux and burn it to a CD/DVD then it would be a good way of knowing if the problem is from the drivers or from the hardware, because if everything works in Linux then it's "just" a drivers problem and the hardware is working as it should.

[Ellirium113]

How well does linux run on your Dell computer? OEMs are notorious for having hardware that only works with Dell drivers etc. I would be interested to know how this works on those sorts of systems.

[1Worldwatcher]

What model of computer do you have? I'll see if I can figure out what settings you need enabled in the BIOS.

It is a Dell Optiplex GX280 WIN XP Professional from factory but has Home Edition loaded on it. Pentium 4 Proc.

Have the Professional CD-ROMS here , but could never reverse the format issue of HOME to PRO.

1WW

[Pimander]

If you can download some Linux and burn it to a CD/DVD then it would be a good way of knowing if the problem is from the drivers or from the hardware, because if everything works in Linux then it's "just" a drivers problem and the hardware is working as it should.

Yes, you can run it as a live cd and if it works I'm afraid that you need Windows re-installing.

If the PC can connect to the web than unless it is a brand new or legacy pc it will likely work.  There is no deed to install the Linux on the HD.  I can look up the hardware on a linux site for you if you are going to try it.  My logitech keyboard is running fine on linux.
I think your hunch that it is a USB issue is right.  Normally the basic mouse drivers for a standard USB optical mouse would still be working even with the Logitech ones installed.  So if both mice are USB and neither work that is a clue.  Try a different USB device and see if that works....

[1Worldwatcher]

Yes, you can run it as a live cd and if it works I'm afraid that you need Windows re-installing.

If the PC can connect to the web than unless it is a brand new or legacy pc it will likely work.  There is no deed to install the Linux on the HD.  I can look up the hardware on a linux site for you if you are going to try it.  My logitech keyboard is running fine on linux.
I think your hunch that it is a USB issue is right.  Normally the basic mouse drivers for a standard USB optical mouse would still be working even with the Logitech ones installed.  So if both mice are USB and neither work that is a clue.  Try a different USB device and see if that works....

Even when I hook up the factory mouse to the USB Port that the wireless was connected too, it still doesn't have right click mouse functions Pim. As far as DL more stuff on my PC, I am eery of that, I don't want to loose everything again. Think it may be what Ellirium is duscussing though. It was issue after Setpoint for Logitech, waiting to hear what Ellirium finds out about what the operating systems power management should be, may be that simple, but am not sure as of yet.

I do remember that when Setpoint ws being attempted, it went Blue screen and then had timer for Partitions, I stopped this, or so I thought, could this have caused the issues?

1WW

[Ellirium113]

I'm thinking try a ps/2 mouse instead of the USB one and see if the right click function works. Also as Pimander suggested take a known good USB device and see if it is working correctly.

If your PC is still on service pack 1 you might try updating to 2 then 3 as it will overwrite a majority of windows and possibly resolve the issue that way. I have successfully done this on other machines in the past.

[Ellirium113]

At any point it appears the software running the USB power management part of the operating system may be corrupted or a specific Dell driver is missing. Looking at the BIOS settings it is pretty straight forward and nothing should cause an issue there.  last thing a guy might try is to clear the CMOS and see if it resets the BIOS back to factory origional. I had the odd locked up mother board issues resolved doing this. Let's not go there just yet though.